White Glove Han­dling and Repack­ing Service

If you’re for­ward­ing some­thing you’d be gen­uine­ly upset to see arrive dam­aged, this ser­vice is for you.

That might be a watch you’ve pur­chased online, a gift sent to our address on your behalf, a design­er item from an over­seas retail­er, or valu­ables being shipped inter­na­tion­al­ly. What­ev­er it is — if it mat­ters to you, it’s worth han­dling properly.

We treat these parcels dif­fer­ent­ly from the moment they land on our shelves. Every item is inspect­ed on arrival, so if there’s any sign of dam­age from the orig­i­nal ship­ment, you’ll know before it ever leaves our hands. We pho­to­graph the con­tents, note the con­di­tion, and flag any­thing that looks off — because the worst time to dis­cov­er a prob­lem is after it’s already been repacked and sent on.

Repack­ing is where most dam­age actu­al­ly hap­pens, and it’s where we take the most care. Orig­i­nal box­es are often designed to sur­vive one jour­ney, not two. So instead of just tap­ing the man­u­fac­tur­er’s box back up, we assess what the item actu­al­ly needs: rigid out­er car­tons for any­thing frag­ile, void-fill that won’t shift in tran­sit, extra cor­ner pro­tec­tion for frames, screens, or instru­ment cas­es, and mois­ture bar­ri­ers for any­thing sen­si­tive to humid­i­ty. If it’s high-val­ue, we dou­ble-box as standard.

Care­ful in-facil­i­ty han­dling — your item is man­aged by trained staff from the moment it arrives at our address

Pro­tec­tive repack­ag­ing — mate­ri­als cho­sen to suit your item’s size, weight, and fragili­ty for its onward journey

Con­di­tion report­ing — items inspect­ed and doc­u­ment­ed on arrival, so you know exact­ly what we received

Pho­to­graph­ic con­fir­ma­tion — images tak­en of your item and pack­ag­ing before it leaves our facility

Direct point of con­tact — one per­son over­see­ing your ship­ment, not a gener­ic sup­port queue

You can request white-glove han­dling for any par­cel as an add-on.