FAQ

Is it free to register with ForwardVia

Yes Sign up free and you will get your unique ForwardVia UK postal address instantly to shop the UK. 

 

Can I use my address to forward mail/letter

We do not forward mail/letter. This include any application letter or letter containing activation code

 

Can I use my address to apply for services, finance related product, credit/debit card, passport or register company

Absolutely not

 

Can I use your address as my ecommerce store's return address

Yes you can by subscribing to our Premium membership. For more information, see here

 

Do you ship from UK to UK address

We may be able to subject to verification of your address. If approved, we can only ship to your verified address. Only DHL is offered for sending to UK addresses. Contact us for more information here

 

What is your opening time for processing orders and accept deliveries

Our opening time is from 8:30 - 16:00 Monday to Friday, and 8:30 - 12:30 on Saturday. Closed on UK public holiday.  

 

Is ForwardVia address a valid UK address

Yes. Your ForwardVia UK address ia a regular UK postal address, not a PO Box

 

Can I shop groceries from UK supermarket

Yes. You can buy from Tesco, Sainsbury, Asda, Waitrose and many more, we receive on your behalf, pack and ship it. Read more here

 

Do ForwardVia accept goods from outside the UK

Yes we can accept goods from anywhere. There may be tax and duty for importing goods from outside the UK

 

Can I use my courier or provide prepaid label for shipping or collect it

Absolutely not

 

Do shipping rates include tax and duty charges

Shipping rates do not include any tax and duty. These will be levied by the destination country according to local laws and paying such charges is your responsibility

 

How much does it cost to use your service

You pay for shipping cost and any other services you requested. For example, for 1 package you pay only Shipping cost. If you have 2 packages, you pay Shipping cost + Consolidation fee.

 

How can I pay

We accept payment by PayPal, credit card and bank transfer. For PayPal and credit card, one time verification may be neccesary before we provide you any services. We may request for bank wire transfer payment at our discretion.

 

How long will you take to update me after receiving my parcel

We process as quickly as we possibily can. We typically notify you within 6 hours from receipt, but it depends on the time we receive it during our opening hour. Delivery late on Friday or on Saturday will be processed the next business day.

 

Do you open parcel

Yes we open parcel to check for any illegal and prohibited goods. For the security of our staff and your goods, our premises operate continuous video recording.

 

Who do you work with to ship my parcel 

We offer to ship using the best to get your parcels shipped to you securely and quickly at the lowest cost. Our shipping partners include DHL, UPS, Fedex, Royal Mail, Landmark Global. If you are looking for a different service, just contact our friendly customer services and we'll happily help you

 

What else can you not ship

We cannot ship prohibited goods listed here and goods prohibited for importation into the destination country.

 

Can you ship medication

We cannot ship any form of medication, some supplements and goods restricted/prohibited in destination countries. If unsure feel free to ask

 

Can I order several items and ship together

Yes we can combine multiple items or parcels to save you on shipping cost. You can select Consolidation in your Dashboard, make payment and let ForwardVia do the rest

 

Do you ship by sea

We offer shipping by air only. Use the shipping calculator to check the carriers we offer to your country. If you are unable to get rates, contact us at [email protected] for more information.

 

Some online stores offer a different address to my ForwardVia address, which one should I use

Some store may offer you suggested address from their database. Please do not use the suggested address, instead enter the address manually as shown in your Dashboard or here