See here for the commonly ask questions. If you can't find the answer to your question click on HELP at the bottom, we'll be pleased to help.Free UK Address Instantly
Is it free to register with ForwardVia
Yes Sign up free and you will get your unique ForwardVia UK postal address instantly to shop the UK.
Can I use my address to forward mail/letter
We do not forward mail/letter. This include any application letter or letter containing activation code
Can I use my address to apply for services, finance related product, credit/debit card, passport or register company
Can I use your address as my ecommerce store's return address
Yes you can by subscribing to our Premium membership. For more information, see here
Do you ship from UK to UK address
We may be able to subject to verification of your address. If approved, we can only ship to your verified address. Only DHL is offered for sending to UK addresses. Contact us for more information here
What is your opening time for processing orders and accept deliveries
Our opening time is from 8:30 - 16:00 Monday to Friday, and 8:30 - 12:30 on Saturday. Closed on UK public holiday.
Is ForwardVia address a valid UK address
Yes. Your ForwardVia UK address ia a regular UK postal address, not a PO Box
Can I shop groceries from UK supermarket
Yes. You can buy from Tesco, Sainsbury, Asda, Waitrose and many more, we receive on your behalf, pack and ship it. Read more here
Do ForwardVia accept goods from outside the UK
Yes we can accept goods from anywhere. There may be tax and duty for importing goods from outside the UK
Can I use my courier or provide prepaid label for shipping or collect it
Do shipping rates include tax and duty charges
Shipping rates do not include any tax and duty. These will be levied by the destination country according to local laws and paying such charges is your responsibility
How much does it cost to use your service
You pay for shipping cost and any other services you requested. For example, for 1 package you pay only Shipping cost. If you have 2 packages, you pay Shipping cost + Consolidation fee.
How can I pay
We accept payment by PayPal, credit card and bank transfer. For PayPal and credit card, one time verification may be neccesary before we provide you any services. We may request for bank wire transfer payment at our discretion.
How long will you take to update me after receiving my parcel
We process as quickly as we possibily can. We typically notify you within 6 hours from receipt, but it depends on the time we receive it during our opening hour. Delivery late on Friday or on Saturday will be processed the next business day.
Do you open parcel
Yes we open parcel to check for any illegal and prohibited goods. For the security of our staff and your goods, our premises operate continuous video recording.
Who do you work with to ship my parcel
We offer to ship using the best to get your parcels shipped to you securely and quickly at the lowest cost. Our shipping partners include DHL, UPS, Fedex, Royal Mail, Landmark Global. If you are looking for a different service, just contact our friendly customer services and we'll happily help you
What else can you not ship
We cannot ship prohibited goods listed here and goods prohibited for importation into the destination country.
Can you ship medication
We cannot ship any form of medication, some supplements and goods restricted/prohibited in destination countries. If unsure feel free to ask
Can I order several items and ship together
Yes we can combine multiple items or parcels to save you on shipping cost. You can select Consolidation in your Dashboard, make payment and let ForwardVia do the rest
Do you ship by sea
We offer shipping by air only. Use the shipping calculator to check the carriers we offer to your country. If you are unable to get rates, contact us at firstname.lastname@example.org for more information.
Some online stores offer a different address to my ForwardVia address, which one should I use
See our dedicated help page for more common questions
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