FAQ

See here for the commonly ask questions. If you can't find the answer to your question click on HELP at the bottom, we'll be pleased to help.

Free UK Address Instantly

Is it free to register with ForwardVia

Yes Sign up free and you will get your unique ForwardVia UK postal address instantly to shop the UK. 

 

Is ForwardVia address a valid UK address

Yes. Your ForwardVia UK address ia a regular UK postal address, not a PO Box

 

Do ForwardVia accept goods from outside the UK

We accept goods from the UK and also from Europe. If you are expecting goods coming from outside Europe, please contact us first

 

Do shipping rates include tax and duty charges

Shipping rates do not include any tax and duty. These will be levied by the destination country according to local laws and paying such charges is your responsibility

 

How much does it cost to use your service

You pay for shipping cost and any other services you requested. For example, for 1 package you pay only Shipping cost. If you have 2 packages, you pay Shipping cost + Repack & combine fee.

 

How can I pay

We accept payment by PayPal, credit card and bank transfer. For PayPal and credit card, one time verification may be neccesary before we provide you any services. We may request for bank wire transfer payment at our discretion.

 

How long will you take to update me after receiving my parcel

We process as quickly as we possibily can. We typically notify you within 6 hours from receipt, but it depends on the time we receive it during our opening hour. Delivery late on Friday or on Saturday will be processed the next business day.

 

Do you open parcel

Yes we open parcel to check for any illegal and prohibited goods. For the security of our staff and your goods, our premises operate continuous video recording.

 

Who do you work with to ship my parcel 

We offer to ship using the best to get your parcels shipped to you securely and quickly at the lowest cost. Our shipping partners include DHL, UPS, DPD, Royal Mail, BPost. If you are looking for a different service, just contact our friendly customer services and we'll happily help you

 

Can I use my address to forward mail/letter

We do not forward mail/letter. This include any application letter or letter containing activation code

 

Can I use my address to apply for finance related product, passport or register company

Absolutely not

 

What else you cannot ship

We cannot ship prohibited goods listed here. Goods with restrictions can be shipped but with limited liability. 

 

Can you ship medication

We cannot ship any form of medication. We can accept and ship health supplement, if unsure feel free to ask

 

Can I order several items and ship together

Yes we can combine multiple items or parcels to save you on shipping cost. You can select Repack and Combine in your Dashboard, make payment and let ForwardVia do the rest

 

Some online stores offer a different address to my ForwardVia address, which one should I use

Some store may offer you suggested address from their database. Please do not use the suggested address, instead enter the address manually as shown in your Dashboard or here

 

Anything else

For more FAQ and information, please refer to our dedicated help page here

 

 

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