Pri­va­cy Policy

For­ward­via is owned and oper­at­ed by For­ward­Via Lim­it­ed (For­ward­via, we, us), a UK com­pa­ny reg­is­tered in Eng­land and Wales under com­pa­ny num­ber 11388886.

We are com­mit­ted to pro­tect­ing your pri­va­cy and we have pre­pared this Pri­va­cy Pol­i­cy to describe to you our prac­tices regard­ing the data we col­lect from users of our ser­vices. We know that the pri­va­cy of your per­son­al infor­ma­tion is impor­tant to you. We respect your pri­va­cy and are com­mit­ted to main­tain­ing the con­fi­den­tial­i­ty and secu­ri­ty of any per­son­al data which we receive from you and retain on your behalf.

The information we may collect from you

We may col­lect and process the fol­low­ing data about you:

Infor­ma­tion you give us

  • You may give us infor­ma­tion about you by fill­ing in forms on our web­site or by cor­re­spond­ing with us by phone, e‑mail or oth­er­wise. This includes infor­ma­tion you pro­vide when you reg­is­ter to use our ser­vices, pur­chase our ser­vices on our site and when you report a prob­lem with our site or the Ser­vices, when request­ing any infor­ma­tion from us, sub­scrib­ing to our newslet­ter, post­ing mate­r­i­al or request­ing fur­ther ser­vices or if you enter any com­pe­ti­tion or pro­mo­tion that we spon­sored. The infor­ma­tion you give us may include your name, address, e‑mail address, and phone number.
  • In cir­cum­stances where we require to do ver­i­fi­ca­tion when you reg­is­ter with us and for fraud pre­ven­tion, we will need you to pro­vide us addi­tion­al infor­ma­tion and doc­u­ment through our web­site or by email. The infor­ma­tion and doc­u­ment you give us may include your gov­ern­ment issued doc­u­ments, copy of your cred­it card with sen­si­tive infor­ma­tion omit­ted, pur­chase receipt, per­son­al doc­u­ment to proof your res­i­den­tial or busi­ness address, which may include, but not lim­it­ed to, util­i­ty bills, cred­it card and bank state­ments with sen­si­tive infor­ma­tion omit­ted, and for busi­ness cus­tomer, your com­pa­ny relat­ed information.

Infor­ma­tion we col­lect about you

  • We may col­lect infor­ma­tion about your com­put­er includ­ing, where avail­able, your IP address, oper­at­ing sys­tem and brows­er type, for sys­tem admin­is­tra­tion and to report usage infor­ma­tion to our adver­tis­ers. This is sta­tis­ti­cal data about our users’ brows­ing actions and pat­terns, and does not iden­ti­fy any individual.

Infor­ma­tion we receive from oth­er sources

  • We may receive infor­ma­tion about you if you use any of the oth­er web­sites we oper­ate or the oth­er ser­vices we pro­vide. We are also work­ing close­ly with third par­ties (includ­ing, busi­ness part­ners, sub-con­trac­tors in tech­ni­cal, adver­tis­ing net­works, pay­ment and deliv­ery ser­vices, ana­lyt­ics providers, search infor­ma­tion providers, cred­it ref­er­ence agen­cies) and may receive infor­ma­tion about you from them.

The data that we col­lect from you is processed by employ­ee who work either for us or one of our group com­pa­nies or for one of our ser­vice providers. Such staff may be engaged in, among oth­er things, the ful­fil­ment of your order, the pro­cess­ing of your pay­ment details and the pro­vi­sion of sup­port services.


We may col­lect infor­ma­tion about your com­put­er, oper­at­ing sys­tem and brows­er type and we may col­lect infor­ma­tion about your gen­er­al inter­net usage by using a cook­ie file which is stored on the hard dri­ve of your com­put­er. Cook­ies are small text files that con­tain infor­ma­tion that is trans­ferred to your computer’s hard dri­ve. They help us to improve our site and to deliv­er a bet­ter and more per­son­alised service.

They enable us to:

  • esti­mate our audi­ence size and usage pattern;
  • store infor­ma­tion about your pref­er­ences, and so allow us to cus­tomise our site accord­ing to your indi­vid­ual interests;
  • speed up your search­es; and
  • recog­nise you when you return to our site.

You may refuse to accept cook­ies by acti­vat­ing the set­ting on your brows­er which allows you to refuse the set­ting of cook­ies. How­ev­er, if you select this set­ting, you may be unable to access cer­tain parts of the Site. Unless you have adjust­ed your brows­er set­ting so that it will refuse cook­ies, our sys­tem will issue cook­ies when you use the Site. The Help” menu of the tool­bar on most browsers will tell you how to pre­vent your brows­er from accept­ing new cook­ies, how to have the brows­er noti­fy you when you receive a new cook­ie, or how to dis­able cook­ies alto­geth­er. For more infor­ma­tion about cook­ies and how to stop cook­ies being installed or how to delete exist­ing cook­ies from your hard dri­ve vis­it the fol­low­ing web­site: http://​www​.allabout​cook​ies​.org.

We use information held about you in the following ways:

Infor­ma­tion you give to us. We will use this information:

  • To car­ry out our oblig­a­tions aris­ing from any con­tracts entered between you and us and, to ful­fill your orders, we may pass on infor­ma­tion held about you to our sub-con­trac­tors, includ­ing deliv­ery ser­vice providers. Depend­ing upon the require­ments of your indi­vid­ual order, such third par­ties may be based and/​or oper­ate out­side the EEA
  • to pro­vide you with infor­ma­tion about oth­er goods and ser­vices we offer that are sim­i­lar to those that you have already pur­chased or enquired about;
  • to pro­vide you, or per­mit select­ed third par­ties to pro­vide you, with infor­ma­tion about goods or ser­vices we feel may inter­est you. If you are an exist­ing cus­tomer, we will only con­tact you by elec­tron­ic means with infor­ma­tion about goods and ser­vices sim­i­lar to those which were the sub­ject of a pre­vi­ous sale or nego­ti­a­tions of a sale to you. If you are a new cus­tomer, and where we per­mit select­ed third par­ties to use your data, we (or they) will con­tact you by elec­tron­ic means only if you have con­sent­ed to this. If you do not want us to use your data in this way, or to pass your details on to third par­ties for mar­ket­ing pur­pos­es, please email us at support@​forwardvia.​com
  • to noti­fy you about changes to our service;
  • to ensure that con­tent from our site is pre­sent­ed in the most effec­tive man­ner for you and for your computer;
  • car­ry out checks for fraud prevention.

Infor­ma­tion we col­lect about you. We will use this information:

  • to admin­is­ter our site and for inter­nal oper­a­tions, includ­ing data analy­sis, trou­bleshoot­ing, test­ing, research, sta­tis­ti­cal and sur­vey purposes;
  • to improve our site to ensure that con­tent is pre­sent­ed in the most effec­tive man­ner for you and for your computer;
  • to allow you to par­tic­i­pate in inter­ac­tive fea­tures of our ser­vice, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to under­stand the effec­tive­ness of adver­tis­ing we serve to you and oth­ers, and to deliv­er rel­e­vant adver­tis­ing to you;
  • to make sug­ges­tions and rec­om­men­da­tions to you and oth­er users of our site about goods or ser­vices that may inter­est you or them.

Infor­ma­tion we receive from oth­er sources:

  • We may com­bine this infor­ma­tion with infor­ma­tion you give to us and infor­ma­tion we col­lect about you. We may us this infor­ma­tion and the com­bined infor­ma­tion for the pur­pos­es set out above

How we process and store your information

For the pur­pose of the Data Pro­tec­tion Act 1998, the data con­troller is ForwardVia.

The data that we col­lect from you is processed by staff who work either for us or one of our group com­pa­nies or for one of our ser­vice providers. Such staff may be engaged in, among oth­er things, the ful­fil­ment of your order, the pro­cess­ing of your pay­ment details, the pro­vi­sion of sup­port ser­vices, ver­i­fi­ca­tion and fraud pre­ven­tion checks. Doc­u­ment pro­vid­ed for fraud pre­ven­tion check will be delet­ed from our sys­tem with­in 72 hours from receipt.

Where we have giv­en you (or where you have cho­sen) a pass­word which enables you to access cer­tain fea­tures or parts of the Site, you are respon­si­ble for keep­ing this pass­word con­fi­den­tial. You must not share the pass­word with anyone.

When you pro­ceed to the Check­out data relat­ing to your order and your per­son­al details will all pass to our serv­er in an encrypt­ed for­mat. As an addi­tion­al pro­tec­tion for you, our sys­tem is designed so that when using our web­site you are always safe­ly with­in secure mode (https).

All pay­ment trans­ac­tions will be processed on our behalf by one of our pay­ment providers such as Pay­Pal and Stripe. This means that your credit/​debit card details are pro­vid­ed direct­ly to your choice of pay­ment provider and are nev­er revealed to us. We do not store any of your finan­cial details such as cred­it card num­bers. Our pay­ment providers oper­ate a secure serv­er to process your pay­ment details. The pay­ment provider encrypts your credit/​debit card infor­ma­tion and autho­ris­es payment.

We rec­om­mend that you do not com­mu­ni­cate your pay­ment card details to any­one, includ­ing us, by email. If we request you to pro­vide your cred­it card details for any rea­son, we always ask you to omit sen­si­tive data. We can­not be respon­si­ble for any loss­es you may incur in trans­mit­ting infor­ma­tion to us by inter­net link or by email. Any such loss shall be entire­ly your responsibility.

Unfor­tu­nate­ly, the trans­mis­sion of infor­ma­tion via the inter­net is not com­plete­ly secure. Although we will do our best to pro­tect your per­son­al data, we can­not guar­an­tee the secu­ri­ty of your data trans­mit­ted to the Site; any trans­mis­sion is at your own risk. Once we have received your infor­ma­tion, we will use strict pro­ce­dures and secu­ri­ty fea­tures to try to pre­vent unau­tho­rised access. Remem­ber to close your brows­er when you have fin­ished your user ses­sion. This will help to ensure that oth­ers do not access your per­son­al infor­ma­tion if you share your com­put­er or use a com­put­er in a pub­lic places such as a library or inter­net café.

If you have any queries about secu­ri­ty, please email us at: support@​forwardvia.​com

Disclosure of your information

We may share your per­son­al infor­ma­tion with any mem­ber of our group.

We may share your infor­ma­tion with select­ed third par­ties including:

  • Busi­ness part­ners, sup­pli­ers and sub-con­trac­tors for the per­for­mance of any con­tract we enter into with [them or] you.
  • Adver­tis­ers and adver­tis­ing net­works that require the data to select and serve rel­e­vant adverts to you and oth­ers. We do not dis­close infor­ma­tion about iden­ti­fi­able indi­vid­u­als to our adver­tis­ers, but we may pro­vide them with aggre­gate infor­ma­tion about our users. We may also use such aggre­gate infor­ma­tion to help adver­tis­ers reach the kind of audi­ence they want to tar­get. We may make use of the per­son­al data we have col­lect­ed from you to enable us to com­ply with our adver­tis­ers’ wish­es by dis­play­ing their adver­tise­ment to that tar­get audience.
  • Ana­lyt­ics and search engine providers that assist us in the improve­ment and opti­mi­sa­tion of our site.

We may dis­close your per­son­al infor­ma­tion to third parties:

  • In the event that we sell or buy any busi­ness or assets, in which case we may dis­close your per­son­al data to the prospec­tive sell­er or buy­er of such busi­ness or assets.
  • If For­ward­via Lim­it­ed or sub­stan­tial­ly all of its assets are acquired by a third par­ty, in which case per­son­al data held by it about its cus­tomers will be one of the trans­ferred assets.
  • If we are under a duty to dis­close or share your per­son­al data in order to com­ply with any legal oblig­a­tion, or in order to enforce or apply our terms and con­di­tions and oth­er agree­ments; or to pro­tect the rights, prop­er­ty, or safe­ty of For­ward­Via, our cus­tomers, or oth­ers. This includes exchang­ing infor­ma­tion with oth­er com­pa­nies and organ­i­sa­tions for the pur­pos­es of fraud pro­tec­tion and cred­it risk reduction.

Your rights

You have the right to ask us not to process your per­son­al data for mar­ket­ing pur­pos­es. We will usu­al­ly inform you (before col­lect­ing your data) if we intend to use your data for such pur­pos­es or if we intend to dis­close your infor­ma­tion to any third par­ty for such pur­pos­es. You can exer­cise your right to pre­vent such pro­cess­ing by check­ing or un-check­ing (as direct­ed) cer­tain box­es on the forms we use to col­lect your data or let us know at support@​forwardvia.​com on any mar­ket­ing emails we send you. You can also exer­cise the right at any time by con­tact­ing us at For­ward­Via 10 Fro­bish­er Gar­dens, Southamp­ton SO19 8RN Unit­ed King­dom or support@​forwardvia.​com.

If you fail to pro­vide per­son­al data, where we need to col­lect your per­son­al data by law, or under the terms of a con­tract we have with you and you fail to pro­vide that data when request­ed, we may not be able to per­form the con­tract we have or are try­ing to enter into with you In this case, we may have to can­cel a prod­uct or ser­vice you have with us but we will noti­fy you if this is the case at the time.

For​ward​Via​.com, from time to time, con­tain hyper­links to and from inter­net sites oper­at­ed by oth­er organ­i­sa­tions. If you fol­low a hyper­link to any of these sites, please note that they will have their own pri­va­cy poli­cies and that we do not accept any respon­si­bil­i­ty or lia­bil­i­ty for these poli­cies. Please check these poli­cies before you sub­mit any per­son­al data to such sites.

Access to your information

The Data Pro­tec­tion Act 1998 gives you the right to access infor­ma­tion held about you. Your right of access can be exer­cised in accor­dance with that Act. Any access request may be sub­ject to a fee not exceed­ing £10 to meet our costs in pro­vid­ing you with details of the infor­ma­tion we hold about you.

Changes to our privacy policy

Any changes we may make to our pri­va­cy pol­i­cy in the future will be post­ed on this page and, where appro­pri­ate, we may choose to noti­fy you by e‑mail. Please check back fre­quent­ly to see any updates or changes to our pri­va­cy policy.


Ques­tions, com­ments and requests regard­ing this pri­va­cy pol­i­cy are wel­comed and should be addressed by writ­ing to For­ward­Via Ltd Via House, 26C Hazel Road, Southamp­ton SO19 7GA, Unit­ed king­dom or by email at help@​forwardvia.​com or by tele­phone +44(0)7532720644