Ship­ping Services

If you have multiple packages, we can remove unnecessary packaging that comes with the goods and combine it for shipping. We will only unpack if necessary i.e. to fit packages when combining into shipping boxes or if it reduces volume that can save on shipping cost. Therefore, we may choose to leave the original carton when combining. You can also opt for us to remove all packaging.

Protect your goods in the event of loss or damage in transit. We provide peace of mind shipping insurance cover of up to £50 at no additional cost for shipping services with tracking. Optional extended insurance cover up to £1000 is also available

We take photos of your package which can help you to identify what was delivered. This includes photo of the package and opened package without removing item from package. You can use Special Request if you need more detail photos.

Our return handling service is where we prepare your goods for return, complete return form and drop it off for onward return. We can also arrange return postage via DHL Express if it is not provided by the Store

Packages arrive at our warehouse are stored before shipping it to you. There is no additional storage fee for storing up to 30 days if shipping or 15 days if returning. Upgrade to Premium Membership to get free storage up to 60 days. Expired packages will then start to accrue daily storage fees subject to size of packages.