Premium Membership for Forwarding your Parcels
Join our Premium membership and enjoy enhanced service and discounts
Subscribe to PremiumWhat are the benefits of our Premium membership?
Get more from every shipment with Premium. Designed for frequent shippers and online store owners alike, Premium builds on everything included in Basic and adds a wide range of upgrades to help you save money, save time, and manage your packages with far greater flexibility.
Premium members enjoy an additional 5% discount on shipping, on top of the savings already included with a Basic account, so the more you ship, the more you save. Storage is also far more generous: packages can sit in free storage for up to 60 days before shipping, giving you plenty of time to decide what to do with them, and up to 30 days of free storage if a package ever needs to be returned to sender. Once free storage runs out, Premium continues to keep costs down with a discounted daily storage rate of just £0.50 per received package (subject to size, plus VAT), rather than the higher rates charged to standard accounts.
Premium also gives you considerably more flexibility in how you manage your packages day to day. If you’re expecting several deliveries, you can combine multiple packages into a single shipment for a reduced consolidation fee of just £1 per package (plus VAT), helping you cut down on shipping costs. You’re also able to split your shipments and send packages to multiple addresses, which is ideal if you’re sending gifts or managing deliveries for more than one location. Should you ever need to send a package back to its original sender, Premium offers this service for £6 per package (excluding return postage, plus VAT). And if you’d like a closer look at a package’s contents or condition before deciding what to do with it, the photo service is on hand too, providing 5 clear photos for £4 (plus VAT).
For customers who run their own e‑commerce store, Premium adds a dedicated set of business-friendly tools. You’ll get a free UK return address to offer your customers, making returns simpler and more convenient for them, along with direct access to your customers’ return details right through your account, so you always know what’s coming back and why. On top of this, Premium includes free disposal of unwanted returns (subject to approval), saving you the time and hassle of dealing with items you no longer need.
Comparison between our Basic and Premium memberships
Basic
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Set up fee Free
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Membership fee Free
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Receive package service Free
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Package photo on arrival Free
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Export documentation Included
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Additional shipping discount Not available
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Online account management Included
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Email notification Included
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Free storage period if shipping 30 days
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Free storage period if return to sender 15 days
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Maximum storage period 100 days
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Assisted Purchase fee per seller (excluding shipping cost) £15 or 10% of item + UK delivery, whichever is higher (+VAT)
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Consolidation (combine) of multiple packages £2 / package (+VAT)
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Consolidation with unpacking £3 / package (+VAT)
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Consolidation with custom request from £5 per request (subject to complexity) (+VAT)
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Re-consolidation fee (adding packages to already consolidated box) £5 + £2 / package (+VAT)
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Free standard insurance cover (exclude non-tracked and restricted items) £50
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Optional extended insurance cover £10 for first £150, thereafter £5 / £100 unit of cover
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Return to sender (exclude return postage) £10 / received package (+VAT)
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Daily storage fee £1 / received package (subject to size) (+VAT)
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Photo service £8 / 5 photos (+VAT)
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Split £10 per split package (+VAT)
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Groceries packing/consolidation £12 for the first 25 items. After that, it is £5 per 25 items. Fragile/liquid packing: £0.50 each (+VAT)
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Dispose Free (for personal customer, subject to item)
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Special request: Contents inspection, repackaging, special packaging and anything else from £10 per request (subject to complexity) (+VAT)
Premium
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Enjoy benefits of Basic Account plus the following:
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Additional shipping discount Yes (extra 5% discount)
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Extended free storage period if shipping 60 days
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Extended free storage period if return to sender 30 days
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Reduced fee for consolidation (combine) of multiple packages £1 / package (+VAT)
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Ship to multiple addresses Yes
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Reduced daily storage discount £0.50 / received package, subject to size (+VAT)
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Return to sender (exclude return postage) £6 / received package (+VAT)
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Photo service £4 / 5 photos (+VAT)
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For E-commerce store owners Free UK return address
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For E-commerce store owners Customer's return details
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For E-commerce store owners Free disposal (subject to approval)