Pre­mi­um Mem­ber­ship for For­ward­ing your Parcels

Join our Premium membership and enjoy enhanced service and discounts

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What are the benefits of our Premium membership?

Get more from every ship­ment with Pre­mi­um. Designed for fre­quent ship­pers and online store own­ers alike, Pre­mi­um builds on every­thing includ­ed in Basic and adds a wide range of upgrades to help you save mon­ey, save time, and man­age your pack­ages with far greater flexibility.

Pre­mi­um mem­bers enjoy an addi­tion­al 5% dis­count on ship­ping, on top of the sav­ings already includ­ed with a Basic account, so the more you ship, the more you save. Stor­age is also far more gen­er­ous: pack­ages can sit in free stor­age for up to 60 days before ship­ping, giv­ing you plen­ty of time to decide what to do with them, and up to 30 days of free stor­age if a pack­age ever needs to be returned to sender. Once free stor­age runs out, Pre­mi­um con­tin­ues to keep costs down with a dis­count­ed dai­ly stor­age rate of just £0.50 per received pack­age (sub­ject to size, plus VAT), rather than the high­er rates charged to stan­dard accounts.

Pre­mi­um also gives you con­sid­er­ably more flex­i­bil­i­ty in how you man­age your pack­ages day to day. If you’re expect­ing sev­er­al deliv­er­ies, you can com­bine mul­ti­ple pack­ages into a sin­gle ship­ment for a reduced con­sol­i­da­tion fee of just £1 per pack­age (plus VAT), help­ing you cut down on ship­ping costs. You’re also able to split your ship­ments and send pack­ages to mul­ti­ple address­es, which is ide­al if you’re send­ing gifts or man­ag­ing deliv­er­ies for more than one loca­tion. Should you ever need to send a pack­age back to its orig­i­nal sender, Pre­mi­um offers this ser­vice for £6 per pack­age (exclud­ing return postage, plus VAT). And if you’d like a clos­er look at a pack­age’s con­tents or con­di­tion before decid­ing what to do with it, the pho­to ser­vice is on hand too, pro­vid­ing 5 clear pho­tos for £4 (plus VAT).

For cus­tomers who run their own e‑commerce store, Pre­mi­um adds a ded­i­cat­ed set of busi­ness-friend­ly tools. You’ll get a free UK return address to offer your cus­tomers, mak­ing returns sim­pler and more con­ve­nient for them, along with direct access to your cus­tomers’ return details right through your account, so you always know what’s com­ing back and why. On top of this, Pre­mi­um includes free dis­pos­al of unwant­ed returns (sub­ject to approval), sav­ing you the time and has­sle of deal­ing with items you no longer need.

Comparison between our Basic and Premium memberships

Basic

£ Free / year
  • Set up fee Free
  • Membership fee Free
  • Receive package service Free
  • Package photo on arrival Free
  • Export documentation Included
  • Additional shipping discount Not available
  • Online account management Included
  • Email notification Included
  • Free storage period if shipping 30 days
  • Free storage period if return to sender 15 days
  • Maximum storage period 100 days
  • Assisted Purchase fee per seller (excluding shipping cost) £15 or 10% of item + UK delivery, whichever is higher (+VAT)
  • Consolidation (combine) of multiple packages £2 / package (+VAT)
  • Consolidation with unpacking £3 / package (+VAT)
  • Consolidation with custom request from £5 per request (subject to complexity) (+VAT)
  • Re-consolidation fee (adding packages to already consolidated box) £5 + £2 / package (+VAT)
  • Free standard insurance cover (exclude non-tracked and restricted items) £50
  • Optional extended insurance cover £10 for first £150, thereafter £5 / £100 unit of cover
  • Return to sender (exclude return postage) £10 / received package (+VAT)
  • Daily storage fee £1 / received package (subject to size) (+VAT)
  • Photo service £8 / 5 photos (+VAT)
  • Split £10 per split package (+VAT)
  • Groceries packing/consolidation £12 for the first 25 items. After that, it is £5 per 25 items. Fragile/liquid packing: £0.50 each (+VAT)
  • Dispose Free (for personal customer, subject to item)
  • Special request: Contents inspection, repackaging, special packaging and anything else from £10 per request (subject to complexity) (+VAT)

Premium

£ 90 / year
  • Enjoy benefits of Basic Account plus the following:
  • Additional shipping discount Yes (extra 5% discount)
  • Extended free storage period if shipping 60 days
  • Extended free storage period if return to sender 30 days
  • Reduced fee for consolidation (combine) of multiple packages £1 / package (+VAT)
  • Ship to multiple addresses Yes
  • Reduced daily storage discount £0.50 / received package, subject to size (+VAT)
  • Return to sender (exclude return postage) £6 / received package (+VAT)
  • Photo service £4 / 5 photos (+VAT)
  • For E-commerce store owners Free UK return address
  • For E-commerce store owners Customer's return details
  • For E-commerce store owners Free disposal (subject to approval)

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