Some shipping services are affected by the current unprecedented situation
ForwardVia is operating as usual
ForwardVia is operating as usual during this unprecedented situation with Covid-19. We are working hard to get your goods ship to you worldwide.
Due to the current situation, some Carriers have temporary suspended service and introduced surcharges to certain countries. This is changing rapidly on daily basis. This is unfortunately outside our control.
The Carriers, DHL, Fedex, UPS, DPD, Royal Mail, Landmark informed us that there will be inevitable delay with parcel delivery especially in affected regions. We ask you our customer to allow ample time for delivery.
See below for the more information.
Royal Mail and Landmark have informed us that there is significant delay with delivery. It is due to lack of staff processing it, local government prioritising movement of essential goods and difficulty in getting Carriers to transport it. Royal Mail uses your local postal network for delivery and some local delivery network in your country are also facing severe disruption.
*For Royal Mail and Landmark services allow up to 8 weeks delivery. After 6 weeks of no delivery, it is necessary for you to inform us to raise an investigation with the Carrier.
*For DHL, UPS, Fedex to worldwide destinations, you may see up to 10 business days of delay.
*Note: These are only estimates, the Couriers are unable to guarantee the delivery date.
Landmark and Royal Mail have suspended shipment to certain countries. If you’re ordering shipment of your parcel, you will only be presented with options that are available. Otherwise, you can use our shipping calculator to check.
Update 07/05/21: DPD service is not available to Europe. See our shipping calculator for update
Update 01/03/22: Suspension to the following countries: Russia, Belarus. We are unable to ship to these countries. If you have any packages with us, you have the option to send it to another UK address or back to sender.
Emergency surcharges have been added to the shipping rates. Royal Mail and Landmark have added surcharge to many International destinations. The shipping rates are available using our online shipping calculator. The shipping rates you see is what you will pay, which already included all surcharges (excluding VAT and local import tax, if applicable).
DHL will be increasing the Emergency Situation Surcharge, ESS from £0.18/kg to £1.80/kg to Australia and New Zealand effectively from 7 Nov
From 1st Jan 2021, goods going into EU will require declaration of goods and value. It will then be subjected to import clearance including tax and duty impose by EU custom. Click here to see more information. Due to additional check and paperwork, all Couriers have added surcharge or increased the shipping cost to European countries and this has caused additional delay. For the cost, we had no choice but to pass on the cost to our customers.
EU also imposed importation of certain goods, in particular animal or plant based products. Therefore no food, medication or plant allowed into the EU countries. If your shipment contain these goods, it will be returned to us at your cost. You will need to inform us to remove it prior to dispatching from our warehouse. For more information, please see our FAQ here.