Some shipping services are affected by the current unprecedented situation
ForwardVia is operating as usual
ForwardVia is operating as usual during this unprecedented situation with Covid-19. We are working hard to get your goods ship to you worldwide.
Due to the current situation, some Carriers have temporary suspended service and introduced surcharges to certain countries. This is changing rapidly on daily basis. This is unfortunately outside our control.
The Carriers, DHL, UPS, DPD, Royal Mail, Landmark informed us that there will be inevitable delay with parcel delivery especially in affected regions. We ask you our customer to allow ample time for delivery.
See below for the more information.
Royal Mail and Landmark have informed us that there is significant delay with delivery. It is due to lack of staff processing it, local government prioritising movement of essential goods and difficulty in getting Carriers to transport it. Royal Mail uses your local postal network for delivery and some local delivery network in your country are also facing severe disruption.
For Royal Mail and Landmark services allow up to 12 weeks delivery.
For DPD, DHL and UPS Worldwide you may see up to 1 — 3 business days of delay. For UPS, DPD and DHL to European countries, please allow additional 5 — 10 business days due to BREXIT disruption. These are only estimates, the Couriers are unable to guarantee the delivery date.
Landmark and Royal Mail have suspended shipment to certain countries. If you’re ordering shipment of your parcel, you will only be presented with options that are available. Otherwise, you can use our shipping calculator to check.
DPD service is still on suspension to Europe. The closure following recent announcements of UK exiting the EU causing delays and congestion at UK ports and more rigid requirements for channel crossings.
Emergency surcharges have been added to the shipping rates. Royal Mail and Landmark have added surcharge to many International destinations. The shipping rates are available using our online shipping calculator. The shipping rates you see is what you pay (excluding VAT and local import tax, if applicable).
At the time of writing, the UK and EU government have agreed on trade deals. From 1st Jan 2021, goods going into EU will require declaration of goods and value. It may then be subjected to import clearance including tax and duty impose by EU custom. Due to additional check and paperwork, all Couriers have added surcharge or increased the shipping cost to European countries. We had no choice but to pass on the cost to our customers.
EU also imposed importation of certain goods, in particular animal or plant based products. Therefore no food, medication or plant allowed into the EU countries. If your shipment contain these goods, it will be returned to us at your cost. You will need to inform us to remove it prior to dispatching from our warehouse. For more information, please see our FAQ here.