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Ser­vice Update

Some shipping services are affected, please read below

ForwardVia is operating as usual
 


We want­ed to assure you that For­ward­Via is oper­at­ing as usu­al. We are work­ing hard to get your goods shipped to you worldwide. 

Deliv­ery time and date pro­vid­ed are esti­mat­ed. I’m afraid none of our car­ri­ers can guar­an­tee the deliv­ery date.

Shipping updates:

09/11/2025 — Roy­al Mail ser­vice to the USA has been rein­stat­ed. Local tax and duty, and couri­er pro­cess­ing fee are now payable in advance when you order shipping.

03/03/2026 — There will be a delay in ship­ping to the Mid­dle East­ern coun­tries due to the ongo­ing sit­u­a­tion in the region. The sit­u­a­tion is rapid­ly chang­ing; kind­ly allow more time for delivery. 

01/06/2026 — Ship­ping rates through our Roy­al Mail and couri­er ser­vices have increased due to car­ri­er revi­sions and an increase in fuel sur­charge due to the ongo­ing sit­u­a­tion in the Mid­dle East affect­ing the fuel price.

19/06/2026 — From 1 July 2026, there will be some impor­tant changes to how low-val­ue ship­ments are import­ed into the EU. Pre­vi­ous­ly, goods val­ued at €150 or less could be import­ed with­out pay­ing cus­toms duty. This exemp­tion is being removed. 

Going for­ward, a £3 cus­toms duty will apply per line on the cus­toms dec­la­ra­tion for ship­ments val­ued at €150 or less. A line usu­al­ly refers to each type of prod­uct in the ship­ment (based on its clas­si­fi­ca­tion), so ship­ments with mul­ti­ple item types may incur mul­ti­ple £3 charges.

For ship­ments val­ued at €150 or less (exclud­ing VAT-reg­is­tered busi­ness imports), we will now need addi­tion­al prod­uct details:

Prod­uct iden­ti­fi­er (e.g. SKU or item code)

Man­u­fac­tur­er prod­uct iden­ti­fi­er (e.g. part number)

Stan­dard­ised prod­uct iden­ti­fi­er (e.g. barcode/​GTIN, if available)

01/07/2026 — From 8 July 2026, the U.S. Con­sumer Prod­uct Safe­ty Com­mis­sion (CPSC) is imple­ment­ing a new manda­to­ry elec­tron­ic fil­ing (eFil­ing) sys­tem. This reg­u­la­tion requires spe­cif­ic safe­ty and com­pli­ance data to be sub­mit­ted for var­i­ous con­sumer prod­ucts enter­ing the Unit­ed States. It is the respon­si­bil­i­ty of the importer or receiv­er to pro­vide the safe­ty and com­pli­ance data to US Cus­toms and Bor­der Pro­tec­tion (CBP) at the time of entry, not the couri­er or For­ward­Via. Com­mon cat­e­gories include:

  • chil­dren’s prod­ucts and toys
  • fur­ni­ture and mattresses
  • bicy­cles and helmets
  • house­hold elec­tron­ics, tex­tiles and apparel
  • imi­ta­tion jewellery

We have tem­po­rary sus­pend­ed Fedex and UPS ship­ments to the US. We are review­ing oth­er car­ri­ers i.e. DHL and Roy­al Mail.

For more infor­ma­tion, please refer to the following:

Service updates:

03/05/2026 — UK VAT is now charge­able at 20% to stand­alone ser­vices like con­sol­i­da­tion, pho­to, split, spe­cial request, assist­ed pur­chase. There is no UK VAT on inter­na­tion­al shipping.

01/06/2026 — We now offer ship­ping through Roy­al Mail for up to 30 kg to cer­tain des­ti­na­tions. This is with a dimen­sion lim­it of up to 61 x 46 x 46 cm. Use our Ship­ping Cal­cu­la­tor to get estimates.

19/06/2026 - Some deliv­ery com­pa­nies or couri­ers leave parcels in inse­cure loca­tions out­side our premis­es when we are closed. We can­not take respon­si­bil­i­ty for loss or dam­age if a par­cel is left out­side our facil­i­ty. We rec­om­mend pro­vid­ing clear deliv­ery instruc­tions and sched­ul­ing deliv­er­ies dur­ing busi­ness hours, if pos­si­ble. For our open­ing or deliv­ery time, please see here.