COVID-19 Notice

Some shipping services are affected by the current unprecedented situation

ForwardVia is operating as usual


For­ward­Via is oper­at­ing as usu­al dur­ing this unprece­dent­ed sit­u­a­tion with Covid-19. We are work­ing hard to get your goods ship to you worldwide.

Due to the cur­rent sit­u­a­tion, some Car­ri­ers have tem­po­rary sus­pend­ed ser­vice and intro­duced sur­charges to cer­tain coun­tries. This is chang­ing rapid­ly on dai­ly basis. This is unfor­tu­nate­ly out­side our control. 

The Car­ri­ers, DHL, UPS, DPD, Roy­al Mail, Land­mark informed us that there will be inevitable delay with par­cel deliv­ery espe­cial­ly in affect­ed regions. We ask you our cus­tomer to allow ample time for delivery. 

DHL and UPS ship to most coun­tries and DPD ship to Euro­pean coun­tries as usual. 

Delay:

Roy­al Mail and Land­mark have informed us that there is sig­nif­i­cant delay with deliv­ery. It is due to lack of staff pro­cess­ing it, local gov­ern­ment pri­ori­tis­ing move­ment of essen­tial goods and dif­fi­cul­ty in get­ting Car­ri­ers to trans­port it. Roy­al Mail uses your local postal net­work for deliv­ery and some local deliv­ery net­work in your coun­try are also fac­ing severe dis­rup­tion. Allow up to 12 weeks deliv­ery for Roy­al Mail and Land­mark services. 

For DHL and UPS you may see up to 2 – 5 days of delay.

Sus­pen­sion:

Land­mark and Roy­al Mail have sus­pend­ed ship­ment to cer­tain coun­tries. If you’re order­ing ship­ment of your par­cel, you will only be pre­sent­ed with options that are avail­able. Oth­er­wise, you can use our ship­ping cal­cu­la­tor to check.

Roy­al Mail is expe­ri­enc­ing delay and sus­pend­ed ship­ment to some coun­tries. For more infor­ma­tion, please see here.

Sur­charges:

Emer­gency sur­charges have been added to the ship­ping rates. Roy­al Mail and Land­mark have added sur­charge to many Inter­na­tion­al des­ti­na­tions. The ship­ping rates are avail­able using our online ship­ping cal­cu­la­tor. The ship­ping rates you see is what you pay (exclud­ing VAT and local import tax, if applicable).


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